In theory the maximum decomposition level is limitless however in practice we do not see decompositions above level 7. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. This is similar to how process decomposition can use semantic analysis. It can also be used to develop new organizational processes by using the etom framework as is, by using only parts of it or by extending the etom framework. It provides further detail concerning the etom through definition of the process. The popular etom poster does show level 3 decompositions on a 2. This led to limit the exposed etom proces ses to level 3 and to implement sub processes via internal java methods. This is achieved by analyzing each process and subdividing its functionality into lower level processes. Business process framework gb921 addendum p, version 4. There are many techniques that can be used to decompose a process in its constituent activities. Level 3 process elements may be decomposed into level 4 process elements for the business process framework, all subsequent levels of process decomposition are level 4, since decomposition level does not necessarily mean the same level of detail from one process decomposition to another. A comprehensive course and simulation projmgt, 5 days. While 1page flow examples may be too high level for some, you can use these as a starting point, and then either add etom level 4 blocks, or your own detail mapped inside the etom blocks.
A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. The enhanced telecom operations map etom is a key part of ngoss. Ahmed selim project manager,ericsson canada 392017 1 2. There are some level4 decompositions but level4 is not common yet. The frameworx information is the shared informationdata model sid. A practical approach to the operation of telecommunication. Business process framework decomposition level mef. Frameworx contracts can be seen as extensions of application programming interface api specifications. Faculty of computer and information science university of.
A clear and detailed business process map or diagram. Extensions to the etom framework can be applied by decomposing level 3 4 processes and adding organizational specific details at the lower process level. Looking at other decompositons like ibm s component business modeling which is a two level decomposition or telemanagement etom business process framework we get an average of 7 to 10 elements at each level of decomposition. Each process shown in the level 2 model is further detailed through process decomposition. However, in practice it is the next level the level 2 decomposition of the. The level 3 and level 4 decompositions obviously could not fit into such a diagram, and so for this detail you would need to reference the voluminous etom documentation.
This booklet provides some basic information about the faculty of computer and information science of the university of ljubljana. Each business process framework process is supported by descriptive text. Operations map or etom for short describes all the enterprise processes. The business process framework is an operating model framework for telecom service.
The graphic representation of a business process framework etom model consists of rows and columns, the intersections of which denote specific business processes. Frameworx training etom training, business process framework training by mildaintrainings, this course is intended to provide an overview of frameworx. This would lead to a potential of between 10 thousand and 100 thousand interfaces at a level 5 of decomposition, which i. It encompasses all process elements including horizontal and vertical process groupings and their decomposition from level 1 to level 4 processes. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. Defines business activities distinguishes operational.
In this case, we are able to move from a manualintensive, inconsistent, inflexible. The etom enhanced telecom operations map, pronounced eetom is the frameworx business process framework. Introduction to etom telecommunications oss and bss. This procedure can be continued at lower levels as required. Current version of etom v8 decomposes the process elements until level3. Apqc has 1,500 activities defined at level 4, and if we pushed etom to a further decomposition, at a level 4 we have around five to seven times 400, or 2,500 tasks.
The tm forum is an international association for telecom operations and systems. The root is broken down into no more than three levels of detail. Please note that while security management is specifically captured as level 2 process in the enterprise risk management area of the etom, the security management use cases span enterprise management, strategy, infrastructure lifecycle management, and product lifecycle management sip, and operations as well. The business process framework for the information and communications services industry, gb921, release 3. Course id course title etomsid etom and sid workshop. Therefore the etom framework can be seen as an effective tool to address the challenge of effectively capturing.
Has specific inputs and outputs uses resources is usually limited to one. This addendum details the frameworx domains and provides the level 4,5,6 and 7 decompositions and descriptions for each of these domains process groupings. Reporting, revenue assurance, payroll, book closings, tax planning and. A streamlined enterprise architecture for bpm and soa.
Telecommunication business process etom flows 50,596 views. Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined the main purpose behind business process mapping is to assist organizations in becoming more effective. Robert bratulic, digital business architecture engineering transformation. It provides further detail concerning the etom through definition of the process elements within the etom business process framework, at several levels of detail. Mapping etom processes to organizational structure company may decide to map various level 2 process elements to different departments etom gb921g 32. For example, the etom telecommunication business process decomposition gives around 400 processes at level 3. This business process framework also known as etom suite release.
This course is intended to provide an overview of frameworx. Telecom operations map, tmf, gb910, evaluation version 2. The process structure of etom embodies hierarchical decomposition, which enables an enterprises business processes. Level 4 business process framework etom priority survey. Enterprise level of detail at the enterprise level, the root of the function chart may contain the name of the organization or a major function or subfunction within an organization. Framework, etom level 1 3 already exists as a standard. The business process framework etom provides a sound starting point to capture requirements in the form of use cases high level use cases typically use level 2 processes, while detailed use cases use level 3 and 4 processes. An ebook reader can be a software application for use on a computer such as microsofts free reader application, or a book sized computer that is used solely as a reading device such as nuvomedias rocket ebook. Enhanced telecom operations map etom social networking. Level 4 business process framework etom priority survey default section the business process framework etom is not currently specified below level 3 in the decomposition hierarchy, and we are now seeing some level 4 process elements being introduced which will be published as they are agreed. Business process framework etom concepts and principles. In addition, huawei dominates the areas such as policy managementapplications, sid modeling, big data, cloud migration, cem, ensuring the future evolution of bssoss. The two main techniques used to analyze existing organizational processes are through process interaction and. For the etom framework, all subsequent levels of process decomposition are.
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